A vessel of several hundred kilograms, cut for you, carried across an ocean.
This is what happens between the moment you buy and the moment it stands in your room — in order, once, without repetition.
The journey of a piece
Three days, uncommitted
Your order is held while we assess access, floor level, rigging and the delivery route for your address. Nothing is ordered. No block is touched. Within 72 hours either of us may cancel, for any reason and with a full refund — you if the assessment turns up something you dislike, us if the logistics cannot be confirmed.
Reservation
The hold ends and the commission is placed. Your block is selected, and we confirm your piece, its dimensions and your dates in writing. From here the stone is yours and the order is final.
Carving
Bored, hollowed and shaped from the single block. The stone sets this pace, not us — softer travertine moves quickly, petrified wood cannot be hurried at all.
Finishing, and your approval
Honed or polished, the waste cored, an impregnating sealer worked in. Then photographs of the finished piece, sent to you. Nothing ships until you have seen the stone you are getting.
Crated, insured, shipped
Crated for export in a closed six-sided case. Cover is bound before the piece moves and the sum insured is confirmed to you in writing. We are the importer of record: our broker files the entry in our name and we settle the duty. Nothing is ever payable at the border.
Delivery, by appointment
To your ground-floor threshold, still crated. Rigging, craning and stair carries are quoted separately with a specialist in your city — tell us where the piece must stand and we will price that work rather than leave it to the day. Beyond the United States, we deliver internationally by private commission — freight, import duty and your country’s taxes are quoted individually and confirmed in writing before any payment is taken.
After
Transit cover runs to the moment the piece is accepted, and our liability ends there. Where the workshop offers a manufacturer’s warranty we pass it through on their terms and tell you what applies before you buy. Care is deliberately small — see Materials & Care.
The one thing you must do
If the piece arrives damaged, refuse the delivery. Do not accept it and do not sign for it.
That refusal is the event that lets us claim on the transit insurance and open a case against the carrier. A damaged piece that is signed for closes that route, and the claim becomes very difficult to make.
Note the damage on the carrier’s paperwork, photograph what you can, and tell us the same day. From there you deal only with us.
Questions we are asked · Trade & specification · Terms of sale · Shipping · Refunds