Terms of service

Atelier Earthmade sells vessels carved to order from natural stone. These terms govern every purchase made through this store.

 

Who you are contracting with. Atelier Earthmade is a trading name of Sapiens Holding Inc, a corporation registered in the State of California (entity number 5821228), whose registered address is 1402 N Beverly Glen Blvd, Los Angeles, CA 90077, United States. Sapiens Holding Inc is the seller under these terms and is the importer of record for every vessel it brings into the United States. Correspondence should be sent to atelier@atelierearthmade.com.

Made to order. Every vessel is cut from a natural block after you order. Nothing is held in stock.

Payment. Payment is taken in full at secure checkout, handled by Shopify. Nothing is ordered and no block is committed to the workshop until your payment has cleared to us and the three-day hold below has ended.

The three-day hold. When you purchase, your order is held for three days while we assess the logistics for your address — access, floor level, whether rigging is required, and the delivery route — and confirm that plan to you in writing. Only once the hold has ended and your payment has cleared is a block selected and cut for you.

Cancellation runs both ways. Within 72 hours of your payment clearing, either of us may cancel. You may cancel for any reason at all, by replying to your order confirmation or writing to atelier@atelierearthmade.com. We may cancel if the workshop or the logistics for your address cannot be confirmed. In either case you are refunded in full. The three-day hold and this cancellation window are the same window, not two. After it closes your block is bought and committed, cutting begins, and the commission cannot be cancelled or returned unless we agree otherwise with you in writing by email. This is why the sale is final: the piece is cut from a block selected for you and cannot be resold as stock. Your statutory rights are unaffected if a piece arrives late, damaged, faulty or not as described.

The price and what it includes. The listed price includes freight, crating, export documentation, transit insurance with the sum insured stated in writing on your order, and all import duty and customs charges. Atelier Earthmade is the importer of record: we clear each vessel in our own name and pay all import duty and customs charges before delivery. Nothing further is payable on delivery. Where we are registered to collect it, state and local sales tax is calculated and displayed at checkout before you pay; it is the only amount ever added to the listed price.

Delivery area. Checkout delivers to the 48 contiguous United States and the District of Columbia, and the all-in price applies to those addresses only. Alaska, Hawaii, Puerto Rico, the US territories and APO/FPO addresses are not served through checkout: a crated vessel of several hundred kilograms reaches them by ocean or air freight at a cost we will not guess at, so we quote those addresses individually before any payment is taken. International commissions work the same way: freight, import duty and local taxes differ by country, so they too are quoted individually and confirmed in writing before any payment is taken.

Delivery and inspection — you must refuse a damaged delivery. Delivery is by appointment to the ground-floor threshold. Rigging, craning, stair carries and placement within the building are excluded and are carried out by your own licensed installer. On delivery, photograph the crate before it is opened and inspect the piece before you sign. If the piece has been damaged you must refuse the delivery — do not accept it and do not sign for it. Refusal is the event that permits the transit insurance claim and the case against the carrier; a damaged piece that is accepted and signed for closes that route and the claim becomes very difficult to make. Note the damage on the carrier’s paperwork, photograph what you can, and tell us the same day. If the piece is sound, sign, and keep the crate and all packaging until it is installed and confirmed good.

Floor loading. Confirming floor loading is the responsibility of your own architect or structural engineer. We provide exact weight, footprint and load-spread figures at no charge.

Natural material. Colour, veining and translucency differ from block to block and will differ from every image shown. Photographs and renders are illustrative of material and form only. Natural fissures, vein lines and inclusions are characteristics of stone, not faults.

Insurance and warranty. Each vessel is insured in transit, with the sum insured stated in writing on your order; that cover runs to the moment of delivery and we carry it, not you. Atelier Earthmade does not offer its own structural guarantee on the stone after delivery. Where the workshop that made your piece provides a manufacturer’s warranty, we pass it through to you in writing on that workshop’s terms — these vary by workshop and some offer none at all, so we will tell you exactly what applies to your vessel before you buy. Nothing here covers staining, chipping from impact, thermal shock, incorrect cleaning, failure to re-seal, or movement or rigging by others.

Lead times. Lead times are good-faith estimates, not guarantees. If we will miss the window you will be offered a definite revised date or a full refund — your choice, in writing and before the window ends.

Contact. Write to us at atelier@atelierearthmade.com and we reply within one business day.